SOFTWARE SUPPORT & MAINTENANCE

No, there is no obligation on your part. We realise finding the right partner is often a hit and miss. We do not expect you to do business with us if we cannot deliver the value you seek within the constraints your company operates in or if other factors influence the decision.

We use two pricing models - Fixed Bid and Time and Materials (T&M). As to which model we use in your engagement depends on which one best fits the nature of the work. In the Fixed Bid model, after consultation and analysis of your requirements, we will quote a fixed price or a price range for the whole engagement. This model works best when there is clarity upfront on the work required. In the T&M model, we will quote an hourly or daily rate for the engagement and will bill you based on the number of hours/days put into the work. This model works best when the shape of the work becomes more evident as we go. We also work with a variation of the T&M approach called a Capped T&M, whereby you can set limits on the budget available for a piece of work.

No, you don’t have to, although we hope you do. Almost all our engagements start with an initial consultation. This is because the first step is almost always to find out more about the problems you are facing and to assess if we are best suited to help you solve that problem.

No, you won’t if you don’t want to. We respect your right to privacy and seek to be compliant with all current legislation in this regard.