• SOFTWARE SUPPORT & MAINTENANCE

    HIGH QUALITY BUSINESS CONTINUITY SOLUTIONS

  • Are you facing these challenges?

    • Your company relies heavily on a business-critical application that has been built specifically for your business and maintained in perfect working condition. The supplier who created and supported it plans to retire soon, and you need someone as good to take over the support of your application.
    • Your company is using several legacy databases and applications that are now being depreciated and no longer supported. Your company cannot afford to migrate these to newer versions at this time and needs to carry on recommending them for a few more years. However, hiring full-time consultants for those skills is not cost-effective. You want to find a trusted partner who can continue to service them.
    • You are looking for a skilled cloud engineer to entrust the job of managing and monitoring your entire cloud infrastructure so that your staff can focus on the critical tasks that are vital for your business

    Our Software Support & Maintenance service will be able to help you.

  • Services

    Application Support

    Legacy Application Maintenance

    Cloud Hosting

  • Every business and its specific needs are unique. We understand the need to remain flexible and always adapt our approach to the project landscape. The process below gives you a high-level overview of what you can expect when you engage with our Software Support & Maintenance service.

    1

    Contact

    You get in touch with us via email, phone or live chat.

    2

    Initial Consultation

    We will have a high-level consultation call (free of cost) with you to understand your needs and to assess if we can help. Anything you tell us is entirely confidential, and we can sign an NDA at this stage if required.

    3

    Suggest Approach

    We come back to you with initial suggestions, share our experience, suggest approaches and agree on ways in which we can engage.

    4

    Agree

    If the suggestions are acceptable to you, we will formalize our engagement with binding agreements including SLA, SOW and MSA (as appropriate).

    5

    Engagement starts

    Once signed, we start our engagement with you, working in close collaboration. We may kick off with knowledge transfer, taking over regular operations of the systems involved to complete these as soon as possible.

    6

    Service Continuity

    We will put in place operational processes to ensure continuity of service and continuous improvement.

  • Will I have any obligation to do business with you, if I ask for an initial consultation?

    No, there is no obligation on your part. We realise finding the right partner is often a hit and miss. We do not expect you to do business with us if we cannot deliver the value you seek within the constraints your company operates in or if other factors influence the decision.

    How do you price your services?

    We use two pricing models - Fixed Bid and Time and Materials (T&M). As to which model we use in your engagement depends on which one best fits the nature of the work. In the Fixed Bid model, after consultation and analysis of your requirements, we will quote a fixed price or a price range for the whole engagement. This model works best when there is clarity upfront on the work required. In the T&M model, we will quote an hourly or daily rate for the engagement and will bill you based on the number of hours/days put into the work. This model works best when the shape of the work becomes more evident as we go. We also work with a variation of the T&M approach called a Capped T&M, whereby you can set limits on the budget available for a piece of work.

    Will I have to engage with you again, if I have another need other than Software Support & Maintenance?

    No, you don’t have to, although we hope you do. Almost all our engagements start with an initial consultation. This is because the first step is almost always to find out more about the problems you are facing and to assess if we are best suited to help you solve that problem.

    Will I start receiving marketing emails from you if I engage for an initial consultation with you?

    No, you won’t if you don’t want to. We respect your right to privacy and seek to be compliant with all current legislation in this regard.

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