• SOFTWARE SUPPORT & MAINTENANCE

    HIGH-QUALITY BUSINESS CONTINUITY SOLUTIONS

  • Are you facing these challenges?

    • Your company relies heavily on a business-critical application that has been built specifically for your business and maintained in perfect working condition. The supplier who created and supported it plans to retire soon, and you need someone as good to take over the support of your application.
    • Your company is using several legacy databases and applications that are now being depreciated and no longer supported. Your company cannot afford to migrate these to newer versions at this time and needs to carry on recommending them for a few more years. However, hiring full-time consultants for those skills is not cost-effective. You want to find a trusted partner who can continue to service them.
    • You are looking for a skilled cloud engineer to entrust the job of managing and monitoring your entire cloud infrastructure so that your staff can focus on the critical tasks that are vital for your business

    Our Software Support & Maintenance service will be able to help you.

  • Services

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    Application Support

    In today's dynamic business environment, effective application support is crucial for maintaining seamless operations and ensuring optimal performance. At New Leaf, we provide comprehensive application support services designed to keep your systems running smoothly and efficiently. Our team of experts is dedicated to delivering timely and effective solutions to any issues that arise, minimising downtime and ensuring that your business processes remain uninterrupted. Whether it's routine maintenance, troubleshooting, or system upgrades, we offer a tailored approach that meets your specific needs. We pride ourselves on our ability to communicate complex technical issues in clear, non-technical terms, ensuring you are always informed and in control. Our proactive support strategies help prevent issues before they occur, allowing your business to operate at peak performance. With New Leaf's application support services, you can focus on what you do best, while we take care of the rest.

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    Legacy Application Maintenance

    Legacy applications are the backbone of many businesses, yet maintaining and updating these systems can be challenging. At New Leaf, we specialise in legacy application maintenance, ensuring your critical systems remain reliable, secure, and efficient. Our team has extensive experience in managing and modernising legacy systems, providing solutions that extend the life and functionality of your existing applications. We focus on minimising disruption to your operations while enhancing performance and compatibility with newer technologies. Through thorough analysis and tailored strategies, we address the unique challenges of legacy systems, from bug fixes and performance tuning to compliance updates and security enhancements. With New Leaf, you can rest assured that your legacy applications will continue to support your business needs effectively and efficiently.

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    Cloud Hosting

    In today's digital age, cloud hosting is essential for scalability, flexibility, and cost-efficiency. At New Leaf, we offer state-of-the-art cloud hosting services tailored to your business needs, ensuring seamless operation and robust performance.

    Our cloud solutions provide unparalleled reliability and security, with scalable infrastructure that grows with your business. Whether you are migrating to the cloud or optimising your existing cloud environment, our team of experts is here to guide you every step of the way.

    We offer comprehensive cloud services, including infrastructure management, security monitoring, and disaster recovery, ensuring your data and applications are always accessible and secure. With New Leaf's cloud hosting, you can enjoy the benefits of modern cloud technology, from enhanced collaboration to reduced operational costs, empowering your business to reach new heights.

  • Every business and its specific needs are unique. We understand the need to remain flexible and always adapt our approach to the project landscape. The process below gives you a high-level overview of what you can expect when you engage with our Software Support & Maintenance service.

    1

    Contact

    You get in touch with us via email, phone or live chat.

    2

    Initial Consultation

    We will have a high-level consultation call (free of cost) with you to understand your needs and to assess if we can help. Anything you tell us is entirely confidential, and we can sign an NDA at this stage if required.

    3

    Suggest Approach

    We come back to you with initial suggestions, share our experience, suggest approaches and agree on ways in which we can engage.

    4

    Agree

    If the suggestions are acceptable to you, we will formalize our engagement with binding agreements including SLA, SOW and MSA (as appropriate).

    5

    Engagement starts

    Once signed, we start our engagement with you, working in close collaboration. We may kick off with knowledge transfer, taking over regular operations of the systems involved to complete these as soon as possible.

    6

    Service Continuity

    We will put in place operational processes to ensure continuity of service and continuous improvement.

  • Will I have any obligation to do business with you, if I ask for an initial consultation?

    No, there is no obligation on your part. We realise finding the right partner is often a hit and miss. We do not expect you to do business with us if we cannot deliver the value you seek within the constraints your company operates in or if other factors influence the decision.

    How do you price your services?

    We use two pricing models - Fixed Bid and Time and Materials (T&M). As to which model we use in your engagement depends on which one best fits the nature of the work. In the Fixed Bid model, after consultation and analysis of your requirements, we will quote a fixed price or a price range for the whole engagement. This model works best when there is clarity upfront on the work required. In the T&M model, we will quote an hourly or daily rate for the engagement and will bill you based on the number of hours/days put into the work. This model works best when the shape of the work becomes more evident as we go. We also work with a variation of the T&M approach called a Capped T&M, whereby you can set limits on the budget available for a piece of work.

    Will I have to engage with you again, if I have another need other than Software Support & Maintenance?

    No, you don’t have to, although we hope you do. Almost all our engagements start with an initial consultation. This is because the first step is almost always to find out more about the problems you are facing and to assess if we are best suited to help you solve that problem.

    Will I start receiving marketing emails from you if I engage for an initial consultation with you?

    No, you won’t if you don’t want to. We respect your right to privacy and seek to be compliant with all current legislation in this regard.

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