SOFTWARE SUPPORT & MAINTENANCE
HIGH QUALITY BUSINESS CONTINUITY SOLUTIONS
Are you facing these challenges?
- Your company relies heavily on a business-critical application that has been built specifically for your business and maintained in perfect working condition. The supplier who built and supported it plans to retire soon and you need someone as good to take over the support of your application.
- Your company is using a number of legacy databases and applications that are now being depreciated and no longer supported. Your company cannot afford to migrate these to newer versions at this time and needs to carry on supporting them for a few more years. However, hiring full-time consultants for those skills is not cost-effective. You want to find a trusted partner who can continue to service them.
- You are looking for a skilled cloud engineer to entrust the job of managing and monitoring your entire cloud infrastructure so that your staff can focus on the key tasks that are vital for your business
Our Software Support & Maintenance practice will be able to help you.
ENGAGEMENT
Our Software Support & Maintenance practice cover the following aspects.
Application Support
Legacy Application Maintenance
Cloud Hosting
APPROACH
This is a general approach to how we will engage. However, every business is unique and we will adapt according to the specific problem we solve for you.
1Contact
You get in touch with us via email, phone or live chat.
2Initial Consultation
We will have a high level consultation call (free of cost) with you to understand your needs and to assess if we can help. Anything you tell us is fully confidential and we can sign an NDA at this stage, if required.
3Suggest Approach
We come back to you with initial suggestions, share our experience, suggest approaches and agree on ways in which we can engage.
4Agree
If the suggestions are acceptable to you, we will formalize our engagement with the necessary agreements including SLA, SOW and MSA (as appropriate).
5Engagement starts
Once signed, we start our engagement with you, working in close collaboration. We may kick off with knowledge transfer, taking over regular operations of the systems involved with an aim to complete these as soon as possible.
6Service Continuity
We will put in place operational processes to ensure continuity of service and continuous improvement.
FAQ
Will I have any obligation to do business with you, if I ask for an initial consultation?
No, there is no obligation on your part. We realize, finding the right partner is often a hit and miss. We do not expect you to do business with us if we cannot deliver the value you seek within the constraints your business operates in or if there are other factors that influence the decision.
How much will it cost?
To be honest, we can’t tell you at this time. Once we have our initial consultation, depending on your specific need, we will, together, decide the best way forward. Sometimes, it will be possible to quote a price upfront, in other cases, a rate (hourly or day) will apply. Usually, by the end of our free initial consultation, we should be able to give you some high-level indications in this regard.
Will I have to engage with you again, if I have another need other than Software Support & Maintenance?
No, you don’t have to, although we hope you do. Almost all our engagements start with an initial consultation. This is because the first step is almost always finding out more about the problems you are facing and to assess if we are best suited to help you solve that problem.
Will I start receiving marketing emails from you if I engage for an initial consultation with you?
No, you won’t if you don’t want to. We respect your right to privacy and seek to be compliant with all current legislation in this regard.
© 2019 New Leaf Technology Solutions Ltd
Company registration number: 11203433
Registered office: 3rd Floor, 86-90 Paul Street, London, United Kingdom EC2A 4NE
Australia office: Scarborough Business Centre, 1/91 Landsborough Ave, Scarborough QLD 4020 Australia
VAT Number: GB 290973173